Delete your Alert Me account

This page explains how to request deletion of your Alert Me account and associated data for the Alert Me mobile app and website (tryalertme.com).

How to request account deletion

You do not need to sign in to the Alert Me app to request deletion. Anyone can request deletion by email, as long as the request is sent from the email address registered on the Alert Me account (so we can verify it is you).

Follow these steps:

1. Send an email from the same email address you used to register your Alert Me account to: [email protected]

2. Use the subject line: Alert Me account deletion request

3. In the message body include:

• Your full name (if you remember what you used in the app)
• The email address of the Alert Me account
• A clear statement that you want your Alert Me account permanently deleted

4. We will verify that the request comes from the account holder, then process the deletion.

We aim to complete verified deletion requests within 30 days (often sooner). You will receive a confirmation email when the account has been deleted.

If you no longer have access to that email inbox, contact [email protected] from another address and explain the situation — we will ask for additional verification before deleting the account.

What we delete

When your account is deleted, we remove or irreversibly de-identify data linked to your account, including:

• Account profile details (name, email, phone if provided)
• Authentication credentials and app session / API tokens
• Device push tokens registered for your account
• Items you created and QR associations owned by your account
• Finder alerts and related attachments delivered to your account
• Optional location records tied to those alerts

What we may keep (and for how long)

We may retain limited information only when required for security, fraud prevention, abuse investigation, dispute resolution, or legal compliance, for example:

• Security / abuse logs (such as IP and timestamps) for a limited period, typically up to 90 days, unless a longer period is required by law
• Records needed to demonstrate that we processed your deletion request
• Information we must keep under applicable law or for legitimate legal claims

Where we keep data for these reasons, we limit access and do not use it to provide the Alert Me service to you.

Delete some data without deleting your account

You can ask us to delete specific personal data while keeping your account open (for example, to remove a particular alert photo or correct profile details).

Email [email protected] from your Alert Me account email with subject Alert Me data deletion request, and describe what you want removed. You do not need to be signed in to the app to send this request. We will verify your identity and respond. Some data may need to stay while your account remains active so the app can function (for example, your email address for sign-in).

If you can sign in, you can also update certain profile details inside the Alert Me app.

Printed QR codes

Deleting your account deactivates QR links associated with your items. Physical stickers or printed codes you already placed on items will no longer notify your deleted account. Remove or replace those labels if you no longer want them scanned.

Privacy Policy

For full details on how Alert Me handles personal information, see our Privacy Policy.